General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

Products & Services

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However, we do not guarantee that all information on the website is error-free, complete, or current.

Slight variations in colour, appearance, or sizing may occur due to screen settings and manufacturing differences.

Pricing & Payments

All prices displayed on this website are listed in GBP (£) unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

Payments must be completed in full before orders are processed and dispatched.

Shipping & Delivery

Estimated delivery times within the United Kingdom are between 7–10 business days.

Delivery times are estimates only and may occasionally be affected by courier delays, customs procedures, weather conditions, or other circumstances beyond our control.

Returns & Refunds

Customers located in the United Kingdom are entitled to cancellation and return rights under applicable consumer protection laws.

Please refer to our Refund & Return Policy for full details regarding returns, refunds, and warranty claims.

Intellectual Property

All content on this website, including but not limited to logos, product images, graphics, text, branding, and website design, is the intellectual property of Helena Vale and may not be copied, reproduced, distributed, or used without written permission.

Limitation of Liability

Helena Vale shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes liability where exclusion would be unlawful under United Kingdom law.

Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.

Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of those changes.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the applicable laws protecting consumers in the United Kingdom.