Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or dispatched on weekends or public holidays.

Estimated Delivery Time

Estimated delivery time within the United Kingdom is between 7–10 business days.

Delivery times are estimates only and may occasionally vary due to factors beyond our control, including:

• Courier delays
• Customs procedures
• Weather conditions
• High seasonal demand

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take several business days to appear depending on the courier.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Helena Vale is not responsible for orders delivered to incorrectly provided addresses.

Lost or Delayed Parcels

If your order is significantly delayed or appears lost in transit, please contact our support team and we will assist you in resolving the issue with the shipping carrier.

Customs & Import Charges

Customers are responsible for any customs duties, import taxes, or additional fees that may apply according to local regulations.

Delivery Issues

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the package and product.